Information About Us
What does this notice cover?
What is Personal Data?
Personal data is defined by the European General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.
In other words, personal data can be described as any information about you, which enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.
You will find the personal data we use below.
What are your rights?
Under the GDPR, you have the following rights:
b) The right to access the personal data we hold about you. We describe how to do this later in this page.
c) The right to check and to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete. Please get in touch with us using the contact details below to find out more.
d) The right to be forgotten, in other words the right to ask us to delete or otherwise dispose of any of your personal data that we have. Please get in touch with us using the contact details below to find out more.
e) The right to restrict or prevent the processing of your personal data.
f) The right to object to us using your personal data for a particular purpose or purposes.
g) The right to data portability. This means that, if you have provided personal data to us directly, we are using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business in many cases.
h) Rights relating to automated decision-making and profiling. We do not use your personal data in this way. See below to find out more about how we use your personal data.
For more information about our use of your personal data or exercising your rights as outlined above, please get in touch with us using the contact details provided below.
Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.
If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.
What personal data do we collect?
We may collect some or all of the following personal data and this may vary according to your relationship with us:
Business web address;
Your personal data may be obtained from third party companies, as long as the data meets the GDPR requirements.
How we use your personal data?
Under the GDPR, we must always have a lawful basis for using personal data. This may be because the data is necessary for our performance of a contract with you, because you have consented to our use of your personal data, or because it is in our legitimate business interests to use it. Your personal data may be used for one of the following purposes:
Providing and managing your account.
Supplying our products and services to you. Your personal details are required in order for us or our trusted local partner to enter into a contract with you.
Personalizing and tailoring our products and services for you.
Communicating with you. This may include responding to emails or calls from you.
Supplying you with information by email and/or by post that you have requested. You may unsubscribe or opt-out at any time by emailing us at [email protected] or writing to us at our mail address.
With your permission, and where permitted by law, we may also use your personal data for marketing purposes, which may include contacting you by email, telephone or post with information, news, and offers on our products and services. You will not be sent any unlawful marketing or spam. We will always work to protect your rights fully and comply with our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and you will always have the opportunity to opt-out.
We do not use automated systems for carrying out decision-making or profiling. Please get in touch with us to find out more using the contact details below.
How long will we keep your personal data?
We keep your personal data until you notify us otherwise. Our business model is based on trading software licenses to end users through a network of distributors and dealers worldwide. Therefore, we need to keep a trace of relationships and license holdings as long as the end users make use of our software.
How and where do we store or transfer your personal data?
We may store or transfer some or all of your personal data in countries that are not part of the European Economic Area (the “EEA” consists of all EU member states, plus Norway, Iceland, and Liechtenstein). These are known as “third countries” and may not have data protection laws that are as strong as those in France and the EEA. This means that we will take additional steps in order to ensure that your personal data is treated just as safely and securely by our partners worldwide as it would be under the GDPR in France and the EEA.
Do we share your personal data?
We will not share any of your personal data with any third-party companies with one important exception. In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.
If any personal data is transferred outside the EEA, we will take suitable steps to ensure that your personal data is treated just as safely and securely as it would be under the GDPR in France and the EEA, as explained above.
How can you access your personal data?
If you want to check what personal data we have about you, you can ask us, using what is called a “subject access request” for details of that personal data and, if we do hold such personal data, for a copy of it.
All subject access requests should be made in writing and sent to [email protected].
There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example if you repeatedly ask for the same information) then we may charge you to cover our administrative costs in responding.
We will do our best to respond to your subject access request within seven working days and, in any case, not more than one month of receiving it. Normally, we aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date we receive your request. You will be kept fully informed of our progress.
How can you contact us?
To contact us about anything to do with your personal data and data protection, including to make a subject access request, please use the following details:
Email address: [email protected]
Any changes will be made available on our website.